It's as convenient as letting us know your order is out and ready for pickup in our specially marked bags. Most customers find it easier to leave their order for the driver in a specified location rather then having to be there for the two deliveries common of other services. Unattended orders are returned immediately upon completion, normally around 24 hours unless there are alterations or re-cleanings needed due to stubborn stains.

The most common areas clients designate for their service point: the downstairs lobby/entranceway, inside or outside their apartment door, with the concierge or super, or in a room/closet designated by management for Husky Express service. When specifying a pickup/drop-off location during signup or with your driver, please make sure that the driver will be able to gain access to that location. Most of our clients entrust us with a key for the downstairs front door(s) so they can have service outside of their apartment door. Our encrypted key tag system ensures your anonymity and safety. If a key is needed or you would simply like to meet your driver, you can schedule an attended pickup for your 1st order. To inquire whether we have already established key access for your building, please call or send us a quick e-mail. With your permission the driver will put up a small, easily removable hook on which to place the returned dry cleaning order. If preferred we will contact you during delivery back of your order to alert you of its presence. Please note that we are closed on Saturday and reopen on Sundays at 5 pm. In our 7 years of operation, we have experienced zero security or theft issues. However, please choose wisely in selecting your location. Unlike direct person-to-person services, we can not guarantee that your location is 100% secure (unless you have chosen an in-home delivery service point).

Please call 617-44-CLEAN or submit an order via the online ordering page. You can place a same day pickup request as late as 5 pm online or by phone and you can place your garments out as late as 6:30. If you plan on using the service on a regular basis you can establish predetermined pickup and drop-off days and times. Please call for setup.

Separation of lights, whites, plain whites, and darks is included in the wash-dry-fold side of the service but we do ask you to please have the wash-dry-fold portion separate from your special care garments (dry cleaning, button down shirts, hand wash, hang dry, and tailoring). Please make sure all temporary disposable bags have your name, ID#, service needed, special instructions not yet noted, and "Husky Express" attached securely on the outside of each bag. Your temporary bags will be replaced with complimentary heavy duty nylon Husky bags for convenient separation of future orders. The nylon bags are free for you to keep if or when you decide to no longer use our services.

Yes we do. This site however is dedicated to our residential customers. Commercial service is normally performed between the hours of 11 am and 3 pm, Monday through Friday. To inquire about or establish a commercial account please call or fill out the online form. A member of our office staff is always available during normal business hours to visit with your business to make an assessment of your cleaning and delivery needs.

Drivers are normally on routes Noon-9 Monday-Friday and on Sunday from 5-9pm. Phone support is available during the same hours.

Husky Express will provide you with multiple large heavy duty bags to easily separate the wash-dry-fold portion of your order from the special care garments (dry cleaning, button down shirts, hand wash, hang dry, and tailoring). Bags are color coded with explanations of what should be placed in the bags. Your bags will also have personalized ID tags attached to them. The informative tags provide your account information, including cleaning and delivery preferences and are automatically updated when making changes or additions to your account. Tags contain a small useful pouch that drivers check at pickup for any special cleaning or delivery instructions, as well as for account changes.

Order forms are not required but can be useful at times to indicate repairs, alterations, stubborn stains, or any special instructions or requests. You will be provided with a very small magnetic pack of slips that can be placed anywhere and which contains lots of stain stickers to put on your dry cleaning. These little slips conveniently slide into your bag's ID tags!

If you prefer, a Welcome Kit can be dropped off by your driver after you sign up for service and before your first pickup. The kit includes heavy duty nylon bags, stain stickers, order forms, easy to follow instructions, and little goodies such as a lint remover. To request a welcome kit before your first pickup, simply inform us when signing up. Otherwise you will receive the materials with your first order.

After a while you may start to acquire an excess amount of hangers. You are welcome to give them to your driver or include them in a temporary disposable bag marked on the outside with "For Husky Express – Hangers – Please Send To Office". We will have them properly recycled along with any excess paper or plastics that accumulate in our facilities.

Special care requests should be noted in the pouch of the Special Care bag tag only or attached to the garment in question and placed in your red special care bag. We always take the time to check garments in the red Special Care bag for cleaning instructions (e.g., hand wash only) and always spot check for stains. If you are aware of any existing stains, please mark them with the stain stickers provided. Please alert our staff to any allergies you have to any soaps or chemicals and we will happily accommodate your needs.

Personal garments and bed clothing can be cleaned and restored following exposure to smoke odor, mold spores, and fire. We provide extra special care in this case, attempting multiple cleanings at no extra charge. Soot will come out of most garments, including linen. Detailed invoices are available in a format that is acceptable for insurance purposes.

We are capable of any alteration needed. Please pin and note alterations for the tailor. Please indicate any needed replacements. For complex tailoring jobs such as tapering suit jackets or gown fittings we ask you to please schedule a time to visit one of our facilities or for an associate from our tailoring team to visit you at your office or residence.

Our wash, dry, & fold service is accounted for by the pound, at time of pickup and after being folded for a double check of the weight. All special care garments are recorded by the piece and kind.

We have the highest concern for the proper cleaning and transportation of your clothing. While in our care, we take responsibility for your garments up to 10x our charge for processing it. There are instances that we will refuse to clean an item either at pickup or after being spot-checked when reaching our facilities. The reason is that we feel the garment may have existing high levels of wear and tear or is simply too fragile to care for. We do this to minimize the chance for any mishap on our part. Before we pickup and after we drop-off we do not take responsibility for missing items/orders. Please choose an unattended service point that your are comfortable with.

If you are at all unsatisfied with the quality of service or with the quality of our work we will re-clean your garment or refund the full cleaning costs to you without question.

Husky Express prefers payment by debit card or credit card (V,MC,AMEX,Discover). We also accept the Husky Card or personal/travelers checks with the usual documentation. Simple debit/pre-pay accounts are available in which you will be alerted when funds are running low. To ensure the safety of our drivers, NO CASH PLEASE!

Gift certificates are available for purchase in denominations of your choice. Purchase includes card and envelope, with explanation of Husky Express services and can be sent directly to the recipient if you prefer.

In order for Husky Express to provide convenient delivery of your laundry and dry cleaning, there is a $25 minimum for each delivery order. Shared service points and other store locations/service centers do not require the delivery minimum.

For business efficiency reasons, Husky Express presently serves only select neighborhoods in Boston. These areas include the North End, Back Bay, Beacon Hill, Brookline, Cambridge, Jamaica Plains, Kenmore/Fenway, Allston, Brighton, NU/Mission Hill, and South End neighborhoods. If your area is not listed, please inform us of your location and we will contact you as soon as we are viably able to service you.

Our heavy duty bags are free, as many as you need. The only time we must charge for them is when a customer loses or misplaces them. Sometimes a customer will lose them between each use of service and we need to charge $5 or 7 each, depending on the size. We apologize for the charge but the bags get very expensive when we need to replace missing or lost bags.

From time to time a customer will forget to place out their garments that they have requested a pickup for. If there is a valid reason for the missed pickup that is ok but if not and in order to properly compensate our drivers we must insist on charging the minimum order amount of $25 if nobody is home and the pickup can't be made. If the driver is able to make the pickup in person and must wait longer then ten minutes we will apply a $10 attended service charge onto the order. Again we apologize if these charges ever apply to your account. Thank you.

Yes, we would be happy to accept your old and unwanted garments. We will pickup these garments from you and forward them to Goodwill of Boston. PLEASE MAKE SURE that bags for donation are clearly indicated on the outside of the bag with "FOR DONATION ONLY, NO CLEANING, SEND TO OFFICE".

Not sure how much your laundry weighs? Here are some typical laundry assortments:

10 Lbs.	15 Lbs.	20 Lbs.
2 pairs of jeans 1 button down shirt 5 t-shirts 1 sweater 7 pairs of undergarments 7 pairs of socks 1 towel	3 pairs of jeans 1 pair of shorts 2 button down shirts 5 t-shirts 2 sweaters 9 pairs of undergarments 7 pairs of socks 1 towel 1 set of sheets	4 pairs of jeans 2 pair of shorts 2 button down shirts 1 flannel shirt 6 t-shirts 3 sweaters 9 pairs of undergarments 8 pairs of socks 2 towels 1 set of sheets

Returning wash-dry-fold orders will always display the pounds. By your 2nd use of service you’ll become very accustomed to what your laundry weighs.